IBM® Customer Experience Suite delivers rich, engaging and personalized web experiences through multiple channels. This customer experience management software integrates social and mobile technologies with content and analytics to help you anticipate customer needs and build brand loyalty. IBM Customer Experience Suite helps you respond to individual expectations, reach more customers and deliver exceptional customer experiences.

IBM Customer Experience Suite helps you:

• Create. Use customer experience management software tools to help you develop and manage dynamic content and rich media, and deliver them to a variety of channels.
• Target. Create more targeted campaigns and dynamically adapt content and offers based on user actions and preferences.
• Socialize. Make it easier for users to interact with your business and share ideas and opinions.
• Integrate. Communicate throughout multiple channels such as mobile devices, other websites, social sites, kiosks and email. Link to back-office applications, cloud-based services, social sites and more.
• Optimize. Use customer experience management software analytics to refine the online experience. Maximize sales opportunities, publish offers and improve content throughout all devices.